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Supplier Relationship Management
Procure-to-Pay
Business Value
Overview Click here to see Key benefitsFor mid-sized companies seeking greater sourcing effectiveness and procurement efficiency, this process provides complete transparency in order to keep customer commitments while balancing stock levels with demand.
Procure-to-Pay
Overview
For mid-sized companies seeking greater sourcing effectiveness and procurement efficiency, this process provides complete transparency in order to keep customer commitments while balancing stock levels with demand.
You can grow profits by building an integrated, demand-driven supply chain.
SAP Business ByDesign helps efficiently manage the procure-to-pay process: From assigning the source of supply, procurement management, logistics through to matching shipments with invoices.
Procure-to-Pay
Key benefits
- Automated sourcing and purchase order creation, which can be tailored to your business
- Automated Invoice verification where user interaction is only for exception handling
- Workload monitoring and reporting that drives process transparency supported by spend analytics
- Alerts and exception handling for fast handling of non-standard requests
- Integrated SAP Interactive Forms software (by Adobe®); collaboration support
- Payments to suppliers are highly automated to achieve the highest possible payment discounts taking the current liquidity situation into consideration
- Built-in analytics that enable the purchasing department to supervise the full supplier life cycle by monitoring the supplier base
Product Catalog Management
Business Value
Overview Click here to see Key benefitsThis scenario allows midsize companies to leverage standardised supplier data that can be used in product catalogs.
Product Catalog Management
Overview
This scenario allows midsize companies to leverage standardised supplier data that can be used in product catalogs.
It enables you to become more efficient by using products from authorised product catalogs.
SAP Business ByDesign helps you to efficiently manage your product catalogue throughout the entire cycle - from setting up catalogs with your own or your supplier�s data, through to publishing them and using them in purchase orders, shopping carts, quotation requests, or goods and service receipts.
Product Catalog Management
Key benefits
- Provides faster access to product information and make a large number of products available to users
- Supports self services and empowering employees to make smarter purchases
- Increases automation in purchasing, including setting catalog defaults for frequently purchased items
- Reduces workload for professional buyers, since employees can browse the catalogs themselves
- Enables the professional buyers to define company-wide sources of supply and ensures that employees stick to the defined sources of supply
- Helps to lower prices with a higher purchasing volume
- Enhances catalog content with elements such as pictures and technical documents that make it easy to quickly identify the right product
Strategic Sourcing
Business Value
Overview Click here to see Key benefitsFor midsize companies that want to increase sourcing efficiency through active management of the contract life cycle a transparent sourcing process is essential.
Strategic Sourcing
Overview
For midsize companies that want to increase sourcing efficiency through active management of the contract life cycle a transparent sourcing process is essential.
You can benefit from new sources of supply, gain higher discounts from greater volume and a reduced number of suppliers.
SAP Business ByDesign helps efficiently manage the strategic sourcing process from bidder invitation and request for quotation through quote evaluation to contract creation.
Strategic Sourcing
Key benefits
- Bundling of multiple sourcing requests into single request for quotation of different types such as basic requests for information, complex requests for quotations, and contract negotiations leads to higher volume and less transactions.
- Integration into entire supply base as well as to external supplier directories combined with automatic bidder proposal allows easy identification of most suitable bidders
- Collaboration support through bidder communication using integrated SAP Interactive Forms software (by Adobe®) increases transparency and traceability
- Seamless integration of request for quotation and contract management enables direct contract creation out of awarded supplier quote.
- The single access point for contract information including built-in alert for expiring contracts makes it easier for buyers to prepare, analyse, and monitor contracts throughout the entire life cycle.
- Built in analytics and reports gives immediate access to strategic reporting information such as contract usage and maverick spend.
Supplier Return Management
Business Value
Overview Click here to see Key benefitsThere is a great need to maximise customer service levels by carrying the right inventory, at the same time as being able to manage returns to the vendor if there is overstock, customer returns or product quality problem.
Supplier Return Management
Overview
There is a great need to maximise customer service levels by carrying the right inventory, at the same time as being able to manage returns to the vendor if there is overstock, customer returns or product quality problem.
This scenario enables the process of managing the return of product in a simple manner that ensures that the communications with the vendor, match the physical return of product and subsequent financial settlement.
By managing the process consistently the risk of holding obsolete inventory or loosing visibility to returns is minimised resulting in greater efficiencies and profits.
Supplier Return Management
Key benefits
- Standardised process for managing returns to vendors
- Reduction in costs of carrying obsolete inventory
- Reduced cost of losses resulting from late returns
- Increased revenues by reducing the risk of carrying extra inventory that can be returned, and having lower out-of-stock situations for customers.
- Complete financial and audit control to ensure the debit from the vendor is processed in a timely way.
Field Service and Repair
Business Value
Overview Click here to see Key benefitsFor midsize companies providing after sales services on-site, this process is supported by alert-driven and exception-based processing.
Field Service and Repair
Overview
For midsize companies providing after sales services on-site, this process is supported by alert-driven and exception-based processing.
You can increase customer satisfaction, decrease response time, lower cost to service, eliminate field service inefficiencies, reduce spare parts inventory and improve long term customer loyalty.
SAP Business ByDesign helps efficiently manage the field service and repair business: From service request, assignment of personnel, service fulfilment through to settlement of invoices.
Field Service and Repair
Key benefits
- Fully integrated into the supply chain, demand planning and logistics control for spare parts ensures availability thereby minimising the need for large spare part inventories
- Seamless flow of all service data from service operations to financials ensures that accounting is automatically updated by changes to service delivery, inventory levels, and payments
- Efficient management of warranty entitlements to speed up processing of claims
- Service job scheduling estimates time required to perform jobs, identifies field service team and technicians as well as planning efficient service routes
- Sales of 3rd party services including procurement and financial integration
- Immediate invoicing after work completion is confirmed accelerates time to cash
- Automatic Product Registration from Outbound delivery to track serialised products
- Mobile Service Solution for handheld devices (Windows Mobile) via partner solution
- Complete, built-in analytics and reporting on service order tracking, service costs, profitability as well as service category analysis
Request to Resolve
Business Value
Overview Click here to see Key benefitsFor midsize companies that want to achieve service excellence, this scenario provides exception-based processing in a multi-tier service and support group.
Request to Resolve
Overview
For midsize companies that want to achieve service excellence, this scenario provides exception-based processing in a multi-tier service and support group.�
SAP Business ByDesign supports you from the service request entry, assignment of service personnel, and analysis of the service request phases through to the resolution phase.
You can increase customer satisfaction, decrease response times, lower costs for services, and improve long-term customer loyalty.
Request to Resolve
Key benefits
- Service employee empowerment through a 360-degree customer view of accounts, products, as well as customer interaction history, including related business documents such as service requests, service orders, or sales orders
- E-mail inbound channel support for service requests
- Telephone integration with Collaboration Window to support inbound service requests and facilitate follow-up activities
- Issue tracking with alerts and escalations to ensure quick resolution
- Knowledge database with search functions to increase efficiency in resolution
- Integration with account management to track customer interactions and up-sell new services
- Built-in analytics and reporting on incident tracking, service request backlog, service level agreement (SLA) compliance rate, and analysis of knowledge-base usage