Customer Relationship Management

Customer Relationship Management for Small to Medium Enterprises

Support all of your customer relationship management processes – across marketing, sales, and service. SAP Business ByDesign helps you target the best leads and opportunities, accelerate sales cycles, and maximise revenue. It also helps you better understand customer needs, so that you can deliver superior service and achieve high customer satisfaction.

Marketing

• Seamlessly manage your marketing activities; campaigns, lead generation, lead qualification and handover to sales – ensuring strong sales pipelines
• Manage market, industry, and competitor information more effectively
• Streamline your lead generation actitivies and ensure a smooth and timely lead handover to sales
• Create customer communications based on previous customer interactions, requirements and value

Sales

• Gain complete sales force automation including contacts, activities, opportunities, orders and invoices.
• Manage opportunities, sales orders and invoicing as a single process for greater account control.
• Manage complete product, service, and pricing information for more effective selling.
• Enjoy better account management through a complete view of opportunities, orders, activities and invoices.

Service

• Give your employees the tools they need to deliver superior service and increase customer satisfaction with SAP Business ByDesign.
• Provide agents with updated customer information so they can more effectively manage service calls.
• Utilise comprehensive customer information to meet commitments and quickly resolve service issues.
• Access product warranty entitlements to ensure you properly fulfil customer service requirements.

Integrated Analytics and Reporting

• Gain access across your business via role-based dashboards, embedded analytics, and flexible reporting options such as SAP Crystal reports and Microsoft Excel.
• Provide role-based , real-time insights to improve decisions, productivity, and effectivenes.
• Receive timely insights into business performance through intuitive analytics.
• Drill down into details thanks to interactive reports that help you understand the what’s behind the numbers.